The details, clearly
Shipping & returns.
The practical details, from delivery enquiries to product concerns.
01
Current ordering status
When ordering is enabled, submit your selection using Place order at checkout. Our team will send a payment link by email. Payment is verified by our team before confirmation and dispatch.
For availability or delivery enquiries, email contact@austrapeps.com.
02
Delivery information
Shipping within Australia is A$10 per order. Carriers, handling requirements and dispatch timeframes are still being finalised. No next-day dispatch or delivery guarantee is offered by this draft.
These details need to be made clear before online ordering opens. Dispatch time and a carrier’s estimated transit time are separate; both should be considered when reviewing a future delivery option.
03
A concern about a product
Contact contact@austrapeps.com with the compound name, batch identifier and a description of your concern. If relevant, include an order reference and photographs of the packaging or item.
Please contact us before returning any material. A return destination and handling instructions need to be confirmed; do not send research materials to an unconfirmed address.
04
Returns & refunds
The process for returns, replacements, refunds and change-of-mind requests is still being finalised. This draft does not set return deadlines, restocking charges or a blanket “no refunds” condition.
Any final policy must preserve rights that cannot be excluded under applicable law. Where Australian Consumer Law guarantees apply, store policies cannot remove those rights. Read more in the ACCC’s consumer guarantees guidance.
05
Before you order
Check the product information, the relevant batch documentation and the final delivery and return terms before making a future purchase. If a detail is unclear, ask us first.
Visit Contact & Support or read the frequently asked questions.
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